Shipping policy

At Womelle, we are committed to providing you with a smooth and enjoyable shopping experience. Our shipping policies and terms of use are crafted with your convenience in mind, so we encourage you to review them thoroughly to make well-informed decisions.

To ensure your orders reach you promptly and securely, we collaborate with leading courier services, both domestic and international, including Bluedart, Delhivery, XpressBees, DHL, Aramex, and others. This partnership enables us to offer you reliable and efficient delivery for all your purchases.

If you have any questions or need assistance, our dedicated customer support team is here to help. Your satisfaction is our top priority, and we are always ready to assist you.

1. Domestic & International Shipping

  1. Charges:

  • Domestic: Enjoy FREE SHIPPING ACROSS INDIA on all orders, whether prepaid or cash on delivery (COD). However, A delivery fee of Rs.150 will be charged for order values below Rs. 1,000 for deliveries within India.

  • International: Shipping fees apply for orders outside India, calculated per kilogram. The total shipping cost will be determined based on the weight of your order and will be displayed at checkout.

  1. Are there any duties and taxes?

  • For customers within India, all prices specified on the website are inclusive of Indian taxes and GST.

  • International shipments may incur import duties, customs charges, and taxes that vary by country. These additional costs are the responsibility of the customer and must be paid upon delivery. To avoid any issues, please check your country’s tax policies before placing an international order, as we do not offer returns or cancellations for international shipments.

  • If customs charges are not paid or if the order is not accepted, we are not liable for product exchanges, returns, or refunds.

    d . How do I know my order has been placed?

  • Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.

e. How do I track my order?

  • Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

f. When will I receive my order?

  • The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order.
    Orders within India should reach the customer within 4-5 days after the date of dispatch. Orders outside India should reach the customer within 10-15 days after the date of dispatch.

g. Are my items insured?

  • Yes, all our products are insured from the time they leave Womelle to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.

Receiving Order Guidelines:

a. To ensure your order arrives in good condition, we ask that you record an unboxing video and take photos with a time stamp within 48 hours of delivery. If you receive a damaged or opened parcel, please record a video, take photos, and do not accept the delivery. Send the images, video, and order number to us via email so we can address the issue promptly and resolve any claims with the shipment agency.

2. Payment Options
We offer a variety of payment methods to make your shopping experience convenient:

  • Debit & Credit Cards: Major cards are accepted.

  • Net Banking: Choose rom a range of banks.

  • eWallets: Popular eWallets are available.

  • UPI: Use Unified Payments Interface for quick transactions.

  • Payment Providers: We use trusted providers like Razorpay and PayPal.

c. For domestic orders, we also offer Cash on Delivery (COD). Please note that the COD option is available for orders with a maximum value of ₹10,000.
For orders outside India, we only offer prepaid payment options and accept all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and PayU.

d. Credit note usage: If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 3 months from the date of issue.

Process:

  1. After placing your order, it enters our processing system. Once your item(s) pass through quality checks and are securely packed, they are handed over to our delivery partners. You will receive a unique tracking number via email and SMS once your order is dispatched. Use this number to track your order on the courier partner’s website.

  2. Prepaid & COD orders: Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement. To cancel your order you can mail your cancellation request to us at care.womelle@gmail.com  or you can call us on our customer support number, +91-9354052295 from Monday to Saturday. (10:00 am till 6:00 pm)

Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.